Online and in-person therapy

Employees can have an initial consultation with a psychologist or coach within two days on average. In some cases, it can even be done within minutes.

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👥 Physical calls

Those who prefer to speak to someone in person can call the toll-free number 0800... A BloomUp staff member listens to the situation and the request for help, and together with the staff member creates a short file. Within two days, at least one licensed clinical psychologist will be in touch to start the process.

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💻 Online conversations

Those who prefer to proceed digitally are immediately presented with a list of available psychologists. Employees can choose from three to six professionals who, on average, offer an introductory consultation within two days.

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When a psychologist is currently available online, the conversation can even begin immediately, right from the virtual waiting room.

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In short:
With BloomUp, support is always nearby. Human, discreet and accessible at lightning speed, in the way that best suits the employee.

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Coaching
Coaching at BloomUp is brief, solution-oriented and preventive. Sessions usually last about 30 minutes and focus on one concrete theme, such as communication, work-life balance or practical coping. Coaching is provided by clinically trained professionals and serves as a light intervention or follow-up to a growth trajectory.
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Therapy
Therapy is deeper and clinical in nature, designed for more complex or long-term challenges such as burnout, depression or trauma. Sessions last 50 to 60 minutes and always start with a clinical intake. Therapy is more exploratory and diagnostic in nature.

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BloomUp EAP+, depending on the plan chosen, offers a fixed number of assistance hours per employee per year (usually 4 or 6 hours) or unlimited assistance.

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If an employee needs more support, the program can continue uninterrupted with the same counselor. The additional sessions can be reimbursed directly by the employee through BloomUp.

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In addition, through HR or the counselor, the employee can request additional sessions. Upon employer approval, these additional sessions are billed to the organization by BloomUp.

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This ensures continuity of care without waiting time or administrative barriers for the employee.

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A therapeutic conversation lasts about 50 minutes for online sessions and 50 to 60 minutes for physical conversations.

Employees go through an intelligent match flow and are presented with multiple suggested professionals to choose from. Each profile lists language, experience and specialization, so employees can easily select a therapist that suits them.

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Specific therapeutic methods such as CBT (cognitive behavioral therapy) or EMDR, where available, are reflected in the profile information. Employees may explicitly ask for these. The final availability of a method depends on the available professionals within the pool and is confirmed at intake.

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Every employee can schedule a 10-minute initial intake with a counselor of their choice, without obligation. This brief conversation is completely free and is intended to discover whether there is a good click with the professional before the counseling program begins.

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Thus, BloomUp ensures that each employee feels safe, heard and comfortable with the chosen caregiver from the beginning.

All data is anonymized and GDPR compliant. HR only sees aggregated results, never individual information. This ensures trust and reliability. Employees feel safe, and HR gains valuable insights.

Therapy is available in Dutch, French and English. Other languages possible on demand (depending on available professionals) and via the toll-free 0800 number. Turkish, Arabic, Spanish, Portuguese, ... We always look for a local professional who can help the employee in the employee's language.

If the employee wants to physically meet with a clinical psychologist they always come to the 0800 number who is going to help the employee find the appropriate psychologist.

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We aim to find someone within a traveled path of no more than 20 km between the employee and the professional.

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Conversations continue in the private practice of this professional.

BloomUp can be reached via the toll-free 0800 11 0 11 emergency and support number. During office hours (Monday to Friday, from 08:00 to 18:00 CET, excluding official Belgian holidays) our in-house clinical psychologists and staff are on standby for telephone support and counseling.

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Outside office hours, reports can be registered through the same number. In acute situations, immediate help is activated through our on-call service or crisis line.

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BloomUp thus guarantees a broad and accessible service, available 24/7 for urgent cases, with professional follow-up and discretion.

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This service is in partnership with POBOS.

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Yes, there is ample capacity to supervise all employees.

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BloomUp has a network of approximately 170+ licensed online clinical psychologists and therapists spread across Belgium and Luxembourg. In addition, we cooperate with POBOS, which has more than 260+ licensed clinical psychologists in its network for offline therapy.

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Together we form a comprehensive and flexible team that allows for quick matching based on language, specialization and availability, ensuring that employees receive the right support in a timely manner. Both online and physically.

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