Q: Which tracks exist for complex conditions?

Clinical therapy tracks Long-term, tailored guidance by recognized clinical psychologists, online or face-to-face. Including a diagnostic intake and regular sessions for themes such as depression, burnout and trauma. Multidisciplinary care pathways Collaboration and coordination between therapist, GP, mental health specialist and hospital for complex psychological or physical issues. Addiction and intensive recovery tracks Tailored tracks for employees with addiction issues, with referral to specialized centres, aftercare and follow-up. Combined practical support Where needed, therapy is complemented with legal, administrative or financial guidance from social workers, lawyers or financial consultants. This way every employee gets support in all relevant areas of life. Reintegration and return-to-work tracks Tailored reintegration programmes focused on the psychosocial side, including coaching for managers and digital Growth Tracks that support a lasting return to work. Career guidance and professional growth Tracks focused on self-insight, motivation and sustainable career choices. Employees work with recognized professionals on themes such as career direction, resilience, leadership, job satisfaction and balance. BloomUp will never refuse an employee help because it does not fit within the package. Either a longer track is set up after HR approval, or the professional helps with a referral to external care.

Q: Are complex cases invoiced separately or do they fall within existing EAP+ plans?

Most tracks fall within the EAP+ package. That plan includes a fixed number of hours for coaching, therapy and standard aftercare. In most cases, this basic care covers what an employee needs. When the situation is more complex or needs more follow-up, we look together at the best way to handle it. Think of extra sessions, long-term multidisciplinary tracks, on-site interventions or specialized guidance such as smoking cessation or addiction care. In that case we first agree the necessary support and the related budget with HR. In practice: Every organization gets a basic bundle within its plan. If additional support is needed, we make a tailored proposal. BloomUp then provides a transparent quote that HR can approve before the start. Example: An wants to stop smoking and contacts BloomUp. She is matched with an expert in smoking cessation. The employer provides six hours of support per year, but the track needs at least eight hours. In that case, both An and her professional can ask BloomUp to contact HR and add extra hours to the track.

Q: How do you measure outcomes and impact in complex tracks?

📊 What we measure We track usage (number of users, sessions, Growth Track completions, therapy and coaching sessions), clinical signals (self‑test scores, red flags, face scans) and aggregated organizational results such as absence and retention, supplemented with NPS and short case studies. 🛠️ How we measure We combine platform logging and a real-time dashboard with pre/post and periodic early detections; quarterly and annual reports show before/after effects and theme trends, and we deliver ad hoc case studies for depth. 🔒 Privacy & action All data shared with the employer is aggregated and anonymous; individual case information stays confidential unless the employee has given explicit consent. Measurement results trigger direct action (targeted campaigns, Growth Tracks or escalation to specialized care).

Question 1

Do you offer treatment for addiction (drugs, alcohol, gambling) within the EAP+?

Accepted Answer

BloomUp offers support and coordination for addiction issues.
‍
Intensive treatment usually runs through specialized care partners, but BloomUp ensures a smooth transition, follow-up and aftercare.

In practice this means:

Acute triage and fast support
through immediate referral to appropriate care.
Tailored intensive tracks, in collaboration with specialized professionals. These tracks are set up case by case.
Aftercare, monitoring and multidisciplinary coordination between therapist, GP, mental health specialists and social or legal support, so reintegration and further follow-up stay on track.

Question 2

Which tracks exist for complex conditions?

Accepted Answer

Clinical therapy tracks‍

Long-term, tailored guidance by recognized clinical psychologists, online or face-to-face. Including a diagnostic intake and regular sessions for themes such as depression, burnout and trauma.

Multidisciplinary care pathways‍

Collaboration and coordination between therapist, GP, mental health specialist and hospital for complex psychological or physical issues.

Addiction and intensive recovery tracks‍

Tailored tracks for employees with addiction issues, with referral to specialized centres, aftercare and follow-up.

Combined practical support‍

Where needed, therapy is complemented with legal, administrative or financial guidance from social workers, lawyers or financial consultants. This way every employee gets support in all relevant areas of life.

Reintegration and return-to-work tracks‍

Tailored reintegration programmes focused on the psychosocial side, including coaching for managers and digital Growth Tracks that support a lasting return to work.

Career guidance and professional growth

‍Tracks focused on self-insight, motivation and sustainable career choices. Employees work with recognized professionals on themes such as career direction, resilience, leadership, job satisfaction and balance.

‍

BloomUp will never refuse an employee help because it does not fit within the package. Either a longer track is set up after HR approval, or the professional helps with a referral to external care.

Question 3

What do triage and escalation look like for complex cases?

Accepted Answer

The employee completes a short matching or self-test, or gets in touch by phone. Based on the answers and the self-test results, the first triage determines which form of support fits best. This can range from self-help or a digital Growth Track to a short 30-minute coaching conversation or direct therapy.

When there are signs of complexity or increased risk, the file is immediately passed to a clinical professional for an extended intake. If needed, that professional can refer straight away to specialized care, such as a GP, mental health service or hospital, but also to legal, administrative or financial support and in-house support such as the internal or external prevention service.

Throughout the entire track, BloomUp professionals coordinate the employee's follow-up and Growth Tracks. Communication with HR or the employer only takes place through aggregated and anonymous updates. If additional tracks or add-ons outside the package are needed, they are always agreed and approved with the client in advance.

Question 4

Is there aftercare and coordination with external care providers?

Accepted Answer

BloomUp provides aftercare and smooth collaboration with external care providers.
‍
We work with GPs, mental health specialists, hospitals and local partners such as the external prevention service. Where needed, we also bring in lawyers, social workers or financial coaches to support employees fully.

Our professionals combine conversations with digital Growth Tracks and tailored follow-up. In complex or acute situations, a thorough triage takes place, followed by a warm referral to specialized care.

Question 5

Are complex cases invoiced separately or do they fall within existing EAP+ plans?

Accepted Answer

Most tracks fall within the EAP+ package.
‍
That plan includes a fixed number of hours for coaching, therapy and standard aftercare. In most cases, this basic care covers what an employee needs.

When the situation is more complex or needs more follow-up, we look together at the best way to handle it. Think of extra sessions, long-term multidisciplinary tracks, on-site interventions or specialized guidance such as smoking cessation or addiction care. In that case we first agree the necessary support and the related budget with HR.

In practice:
Every organization gets a basic bundle within its plan. If additional support is needed, we make a tailored proposal. BloomUp then provides a transparent quote that HR can approve before the start.

Example:
An wants to stop smoking and contacts BloomUp. She is matched with an expert in smoking cessation. The employer provides six hours of support per year, but the track needs at least eight hours. In that case, both An and her professional can ask BloomUp to contact HR and add extra hours to the track.

Question 6

Do you offer combined support (therapy + legal/administrative help + financial coaching)?

Accepted Answer

Yes. Our approach combines psychological guidance with practical help on legal, administrative and financial matters.

Employees usually come into contact with BloomUp through our smart matching or early detection. The professional then assesses the situation and can start right away with appropriate guidance, such as Growth Tracks or assignments between sessions. When there are additional needs, such as legal questions, administrative difficulties or financial worries, the employee is warmly referred to the right expert.

All of this support happens within one integrated offering. Employers have one point of contact, clear reporting at an aggregated level and the guarantee of fully confidential individual follow-up.

Question 7

How do you measure outcomes and impact in complex tracks?

Accepted Answer

📊 What we measure
‍
We track usage (number of users, sessions, Growth Track completions, therapy and coaching sessions), clinical signals (self‑test scores, red flags, face scans) and aggregated organizational results such as absence and retention, supplemented with NPS and short case studies.

🛠️ How we measure
‍
We combine platform logging and a real-time dashboard with pre/post and periodic early detections; quarterly and annual reports show before/after effects and theme trends, and we deliver ad hoc case studies for depth.

🔒 Privacy & action
‍
All data shared with the employer is aggregated and anonymous; individual case information stays confidential unless the employee has given explicit consent. Measurement results trigger direct action (targeted campaigns, Growth Tracks or escalation to specialized care).

Complex and long-term support

Intensive tracks for those who need more

A few impressions

Where this helps

Declining engagement

Low satisfaction

Rising absenteeism

What it delivers

Stronger teams

More productive

Less turnover

Less dropout

More self-confidence

More resilience

Frequently asked questions

Other services

Automated campaigns

Early detection

Online Growth Tracks

Online coaching

Online and in-person therapy

Financial coaching

Legal support

Workshops & webinars

Conflict mediation

Coaching for managers

Involve the family

Impact reporting

One simple access point

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