Q: What is the difference between therapy and coaching?

Coaching Coaching at BloomUp is short, solution-focused and preventive . Sessions usually last about 30 minutes and focus on one concrete theme, such as communication, work-life balance or dealing with stress in practical ways. Coaching is given by clinically trained professionals and serves as a light intervention or as follow-up to a Growth Track. Therapy Therapy is deeper and clinical in nature , intended for more complex or long-term challenges such as burnout, depression or trauma. Sessions last 50 minutes and always start with a clinical intake . Therapy is more exploratory and diagnostic in character.

Q: How long does a therapy session last?

A therapy session lasts about 50 minutes , both online and in person.

Q: Can employees choose the therapy method?

Employees go through an intelligent matching flow and see several suggested professionals to choose from. Each profile lists language, experience and specialization , so employees can easily select a therapist who suits them. Specific therapy methods such as CBT (cognitive behavioural therapy) or EMDR are shown in the profile information where available. Employees can ask for these explicitly. Whether a method is ultimately available depends on the professionals available in the pool and is confirmed at the intake .

Q: Can employees try it for free first?

Every employee can book a first 10-minute intake with a professional of their choice, with no obligation. This short conversation is completely free and meant to find out whether there is a good connection with the professional before the support track starts. This way BloomUp ensures that every employee feels safe, heard and comfortable with the chosen professional from the very start.

Q: When is the 0800 number available?

BloomUp can be reached through the free 0800 11 0 11 emergency and support number. During office hours (Monday to Friday, from 08:00 to 18:00 CET , except official Belgian public holidays), our own clinical psychologists and team members are ready to provide support and counselling by phone. Outside office hours, reports can be registered through the same number. In acute situations , immediate help is activated through our on-call service or crisis line. This way BloomUp guarantees broad and accessible support , reachable 24/7 for urgent cases, with professional follow-up and discretion. This service is provided in partnership with POBOS.

Question 1

How quickly can an employee start therapy?

Accepted Answer

With a psychologist, an introduction usually follows within 48 hours and a first session within five days. With a coach this is often possible within the hour.

👥 In-person sessions

Anyone who prefers to talk to someone in person can call the free number 0800 11 0 11. A BloomUp team member listens to the situation and the request for help, and puts together a short file with the employee. Within two days, at least one recognized clinical psychologist gets in touch to start the track.

💻 Online sessions

Anyone who prefers to continue digitally immediately gets an overview of available psychologists. The employee can choose from three to six professionals who offer an introduction within two days on average.

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When a psychologist is available online at that moment, the conversation can even start right away, straight from the virtual waiting room.

In short:
With BloomUp, support is always close by. Human, discreet and reachable fast, in the way that suits the employee best.

Question 2

What is the difference between therapy and coaching?

Accepted Answer

Coaching
Coaching at BloomUp is short, solution-focused and preventive. Sessions usually last about 30 minutes and focus on one concrete theme, such as communication, work-life balance or dealing with stress in practical ways. Coaching is given by clinically trained professionals and serves as a light intervention or as follow-up to a Growth Track.
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Therapy
Therapy is deeper and clinical in nature, intended for more complex or long-term challenges such as burnout, depression or trauma. Sessions last 50 minutes and always start with a clinical intake. Therapy is more exploratory and diagnostic in character.

Question 3

What does a therapy session cost and is it reimbursed?

Accepted Answer

Depending on the chosen plan, BloomUp EAP+ offers a fixed number of support hours per employee per year (usually 4 or 6 hours) or unlimited support.

When an employee needs more support, the track can continue without interruption with the same professional. The employee can pay for the extra sessions directly through BloomUp.

The employee can also, through HR or the professional, submit a request for additional sessions. Once the employer approves, BloomUp invoices these extra sessions to the organization.

This keeps care continuous, with no waiting time or administrative hurdles for the employee.

Question 4

How long does a therapy session last?

Accepted Answer

A therapy session lasts about 50 minutes, both online and in person.

Question 5

Can employees choose the therapy method?

Accepted Answer

Employees go through an intelligent matching flow and see several suggested professionals to choose from. Each profile lists language, experience and specialization, so employees can easily select a therapist who suits them.

Specific therapy methods such as CBT (cognitive behavioural therapy) or EMDR are shown in the profile information where available. Employees can ask for these explicitly. Whether a method is ultimately available depends on the professionals available in the pool and is confirmed at the intake.

Question 6

Can employees try it for free first?

Accepted Answer

Every employee can book a first 10-minute intake with a professional of their choice, with no obligation. This short conversation is completely free and meant to find out whether there is a good connection with the professional before the support track starts.

This way BloomUp ensures that every employee feels safe, heard and comfortable with the chosen professional from the very start.

Question 7

How does BloomUp guarantee privacy?

Accepted Answer

All data is anonymized and GDPR-compliant. HR only sees aggregated results, never individual information. This safeguards trust and reliability. Employees feel safe, and HR gets valuable insights.

Question 8

In which languages is therapy available?

Accepted Answer

Therapy is available in Dutch, French and English. Other languages are possible on request (depending on available professionals) and through the free 0800 number. Turkish, Arabic, Spanish, Portuguese, ... Each time we look for a local professional who can help the employee further in their own language.

Question 9

Where can the employee go for in-person therapy?

Accepted Answer

If the employee wants to meet a clinical psychologist in person, they always go through the 0800 number, where the team helps them find a suitable psychologist.

We aim to find someone within a maximum distance of 20 km between the employee and the professional.

The sessions take place in the professional's private practice.

Question 10

When is the 0800 number available?

Accepted Answer

BloomUp can be reached through the free 0800 11 0 11 emergency and support number. During office hours (Monday to Friday, from 08:00 to 18:00 CET, except official Belgian public holidays), our own clinical psychologists and team members are ready to provide support and counselling by phone.

Outside office hours, reports can be registered through the same number. In acute situations, immediate help is activated through our on-call service or crisis line.

This way BloomUp guarantees broad and accessible support, reachable 24/7 for urgent cases, with professional follow-up and discretion.

This service is provided in partnership with POBOS.

Question 11

Do you have enough psychologists to support our employees?

Accepted Answer

Yes, there is more than enough capacity to support all employees.

BloomUp has a network of more than 160 recognized online clinical psychologists and therapists across Belgium and Luxembourg. We also work with POBOS, which has more than 260+ recognized clinical psychologists in its network for in-person therapy.

Together we form a large and flexible team that allows fast matching based on language, specialization and availability, so employees get the right support in time. Both online and in person.

Online and in-person therapy

Therapy that goes beyond the conversation

A few impressions

Where this helps

Aggression and conflict

High staff turnover

Low satisfaction

Performance pressure

Poor communication

Rising absenteeism

Resistance to change

What it delivers

Impact as a result

More engagement

More clarity

More ownership

More energy

More focus

More insight

More resilience

More satisfaction

More calm and focus

More trust

Less dropout

Less turnover

Frequently asked questions

How quickly can an employee start therapy?

👥 In-person sessions

💻 Online sessions

What is the difference between therapy and coaching?

What does a therapy session cost and is it reimbursed?

How long does a therapy session last?

Can employees choose the therapy method?

Can employees try it for free first?

How does BloomUp guarantee privacy?

In which languages is therapy available?

Where can the employee go for in-person therapy?

When is the 0800 number available?

Do you have enough psychologists to support our employees?

Other services

Automated campaigns

Early detection

Online Growth Tracks

Online coaching

Complex support

Financial coaching

Legal support

Workshops & webinars

Conflict mediation

Coaching for managers

Involve the family

Impact reporting

One simple access point

See how BloomUp offers therapy