Is BloomUp for me?
Who is BloomUp for?
At BloomUp, we strive to make mental support more accessible to everyone. That's why BloomUp is for adults who need mental support.
If you or someone else is in an acute situation or in danger, we will refer you to the appropriate platforms. If you are younger than 18, you will also find suitable alternatives here.
How much does a consultation with a professional cost? Is a refund possible?
The first introductory meeting with a professional is free and lasts a maximum of 15 minutes. When you choose your professional, you will also see the rate for the follow-up interview, which is on average 60 euros per consultation. CM's compensation is directly integrated on the platform. You are also eligible for a refund if you are affiliated with Helan.
How does BloomUp work?
What do I need to start a first conversation?
The first meeting is an introductory meeting. All you need is a room where you can talk quietly and a device that has a camera and internet connection (smartphone, tablet or computer).
How safe is BloomUp?
At BloomUp, we take privacy very seriously. Trust is one of our core values and the foundation upon which BloomUp is designed.
- As a user you decide whether you want to make the first conversation anonymously.
- You have to create an account for follow-up conversations, but you can always decide not to use your camera.
- No one outside the professional can listen in.
- We do not share your data outside the platform.
Can I use BloomUp anonymously?
After choosing a professional for your first free introductory meeting, we'll ask for your e-mail and address. Your e-mail is necessary to keep you informed of the conversation. We ask for your address in case of an emergency. You can decide not to set up your video camera during the first introductory meeting. As soon as you decide to proceed with the professional, we do recommend that you set up your video camera. This way you can build a better relationship with the professional and increase the quality of the therapy. Know that the professional is bound by professional secrecy.
Do I have to create a profile?
After you've chosen a professional, we'll ask for your email and a password. If you decide to book a follow-up interview with the professional, we ask you to complete your profile.
What if I can't afford the therapy?
With BloomUp we want to make psychological support more accessible, also on a financial level. That is why we work with an initial free introductory meeting and in the long run we also want to further lower the financial threshold in other ways. We are looking at several options. We therefore recommend that you also consider the following options for the time being if the financial threshold is too high for you:
Are you a student?
Be sure to check out what your university/high school offers.
Do you work for a company?
Employers often offer low-threshold solutions. Is there no offer for psychological support yet? Then you can definitely refer them to www.bloomup.org/b2b.
After a referral from your GP, if you meet certain criteria, you can see a primary care psychologist. They work at reduced rates. Your GP can also guide you further in the local mental health care landscape.
How does the payment via BloomUp work?
Payments are easily made via the platform. You pay for the session in advance. This can be done via various payment methods: QR code, mobile banking app, Paypal, Mollie or bank transfer.
This means that the consultation time can be fully spent on you. Important to know: we have a cancellation policy of 24 hours. If you cancel without a valid reason within 24 hours before a session, you will be charged.
Which professional do I come into contact with?
How does BloomUp find the right professional for me?
At BloomUp we find a suitable professional for you through a simple matching procedure. This is based on a few basic questions that you fill in at the start of your first interview.
Which professionals does BloomUp work with?
To ensure the quality of care on BloomUp:
we work with qualified clinical psychologists in possession of a recognition document from the agency care & health
we work with recognized psychotherapists who meet the official recognition requirements of the FPS
bloomUp personally verifies each professional via a video call
BloomUp requires the professionals to supervise. This means that they get feedback from another (more experienced) professional.
What is the difference between a psychologist and a psychotherapist?
A clinical psychologist is someone with knowledge about psychological complaints and disorders and has experience in determining and treating them. A clinical psychologist has obtained a university master's degree in Clinical Psychology.
Psychotherapy is a form of treatment within mental health care. A psychotherapist is trained in guiding clients and mainly focuses on a (change) process in collaboration with the client. Psychotherapy is considered a further specialization of clinical psychology. Since a new law in 2016 regarding the mental health professions, this can be a clinical psychologist, clinical remedial educationalist or doctor. There are also a number of exceptions for professionals who were already practicing psychotherapy before this law.
Can I get in touch with the same professional again after my first interview for a follow-up interview?
Yes this is possible. When you decide to book a follow-up meeting with the professional, the professional can add you as a client and schedule a follow-up meeting.
What if it doesn't click between the professional and me?
If you do not feel a click during the first free introductory meeting or after a number of sessions with the psychologist or psychotherapist, you can start another free introductory meeting.
Can conversations also take place in person?
Do you doubt whether online therapy can work? In this blog you will find the benefits of online therapy. If you and the professional still feel the need to meet in person, this is certainly allowed. There is no matching based on location.